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Meter not topping up ?
Please view the following instructions:
Paid but not topped up please check when your meter was last read. If the meter was not read today you NEED to reset the modem : Resetting the Modem
£400 Rebate Information
If your electric/gas has gone off please activate emergency credit of £ 5.00 by pressing and holding both the green and blue buttons together for 5 seconds.