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Meter not topping up ?
Please view the following instructions:
Paid but not topped up please check when your meter was last read. If the meter was not read today you NEED to reset the modem : Resetting the Modem
If your electric/gas has gone off please activate emergency credit of £ 5.00 by pressing and holding both the green and blue buttons together for 5 seconds.
SmartlinkPP top up card payment issue
Please use this form when your SmartlinkPP device top up card payment has been made via the Meters UK customer portal and the amount hasn’t been added to your available credit.
*Please note… all fields are mandatory.