Programmable device lead times All programmable devices currently have a lead time of at least two weeks. This includes both pulse splitter versions and the battery-powered gas safety barrier. Online ordering remains available.

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Tenant top-up support
Smartlink top-up Payment help

Smartlink Help

SmartlinkPP

Having issues topping up your meter?

Please view the following instructions:

If your meter has not topped up, please try resetting the modem, you can do this by disconnecting the modem, wait 5 minutes, then re-connect.

smartlink pp

To activate the EMERGENCY CREDIT facility, press and hold the BLUE and GREEN buttons together for 5 seconds. This will then give you access to £5.00 credit.

PLEASE NOTE: EMERGENCY CREDIT CAN ONLY BE ACTIVATED WHEN THE UTILITY TURNS OFF.

Smartlink PP payment issue

Please use this form when your SmartlinkPP device top up card payment has been made via the Meters UK customer portal and the amount hasn’t been added to your available credit.

*Please note… all fields are mandatory.

SmartLink Top-Up Issue